Customer care Representative- Check ‘n Go/Allied Advance Loan

Would you enjoy supplying exceptional solution and building enduring consumer relationships? Do you want to go beyond old-fashioned retail jobs and begin to build your job? Are you experiencing curiosity about being part of an industry-leading monetary solutions business? Isn’t it time to produce the next move? In that case, you want to speak with you!

Summary of Part and Key Accountabilities:

Our Customer Service Associates are in the center of everything we do at Check ‘Go and Allied advance loan, both right an element of the Axcess Financial category of businesses. Each day in towns and cities and towns in the united states, they truly are greeting clients, processing applications, responding to inquiries about services and products, advertising new services, and more — all using the goal of delighting our respected clients. We offer money solutions for real people and make an effort to function as the very first option for everyday economic solutions. We users give attention to building relationships to make sure client requirements are increasingly being offered utilising the most useful items we could provide.

Essential Duties:

  • Relationship management: place our clients during the center of every thing we do. Exemplify our Product product Sales culture. Serve and educate clients regarding the item portfolio. Escalate dilemmas towards the shop Manager, DDO, and Corporate Office if not able to resolve the problem straight using the consumer.
  • Cash maneuvering: Handle and count currency, money, and coins to incorporate handling a money cabinet, counting money deposits, going cash from safe safe to cash cabinet as well as other money maneuvering demands. Accountable for bank deposits or bank pick-ups. Balance individual batch receipts with shop sales reports at end of time and help with resolving over/shorts as required.
  • Loan processing: Perform necessary client verifications to validate information presented. Accurately process loans and deals per business policy.
  • Conformity: accountable for conformity with company/State policy and procedures including Federal legislation where applicable.
  • Inbound/Outbound calls: Answer phone inquiries as a result to basic concerns, consumer applications, needs or other problems. Put customer that is outgoing and collection telephone phone telephone calls relative to federal laws and store working procedures.
  • Brand Ambassador: improve the Check ‘n get brand name skillfully and make sure shop appearance (external and internal) is maintained to business requirements. Help out with the execution of all of the business marketing plans and programs, ensuring accurate and prompt set-up, exceptional execution and within founded due dates.

Minimal Education and Enjoy Forced:

  • 2 yrs past product sales and customer support experience chosen.
  • 2 yrs cash managing experience chosen.
  • Will need to have own private transportation that is reliable conformity with posted policy and procedure. This could NOT add public transportation, transport from household or buddies. Must keep a valid license and Automobile that is valid Insurance used by the organization.

Real Needs:


Also, you can expect: competitive compensation (base pay + incentives) and advantage programs ( e.g., medical dental, life insurance policies), a substantial premium time off program, 401k retirement plan, tuition reimbursement, and an engaging work place.

About Axcess Financial:

Our company is an independently held business headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower clients to manage their individual funds whenever, where and exactly how they need. It is our objective to have individuals the income they want when it is needed by them. We make certain we achieve this in method this is certainly accountable and inside their means.

Dedication to Diversity:

Axcess is dedicated to employing and keeping a diverse workforce. We have been proud to be the same Opportunity/Affirmative Action-Employer, making choices without reference to battle, color, faith, sex, sex identity or phrase, sexual orientation, nationwide beginning, genetics, impairment status, age, marital status, protected veteran status or just about any protected course.

This posting is supposed to spell it out the nature that is general of work expected to be done and it is perhaps perhaps not a thorough set of all duties, duties and abilities necessary for the positioning.